Government agencies are increasingly looking to use AI powered chatbots to help users and citizens more quickly get to the information they seek and increase the overall user experience. In this BONUS episode, we interview Courtney A. Winship, Chief of the Digital Services Division in the Office of Citizenship and Applicant Information Services at U.S. Citizenship and Immigration Services about insights she has learned implementing an AI powered chatbot.
If you are a subscriber, you can listen to the bonus episode here:
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