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Government agencies are increasingly looking to use AI powered chatbots to help users and citizens more quickly get to the information they seek and increase the overall user experience. In this episode of the AI Today podcast we interview Courtney A. Winship, Chief of the Digital Services Division in the Office of Citizenship and Applicant Information Services at U.S. Citizenship and Immigration Services. Courtney shares how USCIS is using an AI powered chatbot to help the agency handle many questions, how they continue to train the chatbot, and more.
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