Virtual agents and chatbots have been proving useful at organizations. But is their real potential yet to be tapped? In this episode of the AI Today Podcast hosts Kathleen Walch and Ron Schmelzer interview Pat Calhoun who is CEO of Espressive. He shares with us where he thinks virtual agents are headed in 2023 including why he thinks virtual agents will be the next Intranet, what the pervasiveness of chatbots means for organizations, and the impact virtual agents will have on the way we work.
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Espressive, the pioneer in artificial intelligence (AI) for enterprise service management, a 2019 Gartner Cool Vendor, and a 2020 Forrester New Wave Leader, redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%. Espressive is backed by Insight Partners, General Catalyst, and Wing Venture Capital, and is headquartered in Santa Clara, California. Visit www.espressive.com for more information.