Document ID: CGBN109 | Last Updated: Mar. 11, 2018
Rather than replace human workers, Augmented Intelligence systems provide AI-based technologies that can enable humans to perform information tasks that were previously impossible, too difficult, or require significant amounts of time and effort. Flytxt is applying AI technology to enhance and automate customer engagement with an Augmented Intelligence approach. The company’s NEON-dX product leverages Machine Learning (ML) based recommendation algorithms to determine what is the next best action or offer for a specific given customer that enters the sales funnel. Rather than using simplistic rules, the NEON-dx system behaves as a human would, trying to find the best fit of product or services for a customer, and using that to maximize customer satisfaction or revenue.