How AI Transforms Contact Centers in the Age of COVID

On Demand

Organization contact centers face new challenges during the pandemic as they grapple with spikes in demand, a remote workforce, and compliance concerns. These challenges create opportunities for AI automation solutions that deploy digital workers to come alongside human workers and make their jobs easier. In this session, you will learn how AI applied to calls, emails, and social streams can automate and accelerate contact center processes. Discover what’s possible including call transcription and translation; auto-identification of topics/keywords with automated responses and support ticket creation; automatic responses or issue escalation based on sentiment; customer recognition based on voice or face; and more. Attend this session and get practical advice on how best to start your contact center automation journey.

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