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AI Today Podcast #053: The Three Fallacies of Conversational AI — Interview with Martin Reddy, PullString

In recent years we have seen amazing advances in the field of conversational AI.  Machine learning, and in particular deep learning, has been getting a lot of attention lately. But this is not always the best method when building conversational AI.  In this podcast Cognilytica analysts interview Martin Reddy, Co-Founder and CTO at PullString.  We …

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AI Today Podcast #47: AI in Customer Service — AI Use Case Series

Artificial Intelligence is allowing companies to improve customer service in ways not possible before.  Chatbots allow companies to have an always-on agent that can be integrated into customer support service teams to answer questions or help provide more relevant products and services based on customer preferences. AI enabled systems can help handle complicated, multi-step transactions …

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The Cognilytica Voice Assistant Benchmark

This post was featured in our Cognilytica Newsletter, with additional details. Didn’t get the newsletter? Sign up here Out with Chatbots, In with Conversational Interfaces Much of the human brain is devoted to generating, sensing, processing, and understanding speech and communications in its various forms. When humans were building their first civilizations we were also …

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